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Platform capabilities

Back Office

Modular, customizable card-program command center.

Ogloba's customizable back office lets clients control every aspect of their card programs from one interface — issuance, products, programme operations, and customer support all in a single place, backed by 24/7/365 hotline support.

See key features

Why run your card program back office on Ogloba

The Ogloba back office is the command center behind every card and prepaid program. From one interface, B2B teams control issuance, product design, programme operations, and customer support — instead of stitching together separate tools for each function. Because the platform is modular and fully customizable, layouts, menus, role permissions, and workflows are configured to match how your team actually operates, not the other way around.

Operations teams choose Ogloba because a single back office handles multi-brand, multi-currency, and multi-country programs at once. Your team sees the consolidated view and the per-brand drill-downs side by side, so a group running gift card, prepaid, and loyalty schemes across several markets manages them all from one place. As your program grows, you turn on issuance, fraud, partner reconciliation, or support modules without re-platforming.

Control and accountability are built into how the back office works. Granular permissions assign each user a role down to specific tasks, mandatory approval flows govern any operation that touches balances or settlements, and full audit logs record who did what. That separation of duties is what lets enterprise programs pass internal and regulatory review while still moving fast on day-to-day issuance, reloads, refunds, and account changes.

Ogloba also closes the loop with operational support. The Hotline Module gives out-sourced CSRs the ability to query card status and transactions and to replace, refund, or reload cards around the clock, while card-holders get an online portal for balances and history. Backed by 24/7/365 hotline support and connected to the wider Ogloba platform — POS, API, and reporting — the back office keeps programs running regardless of region or time zone.

24/7/365

Hotline support with a real engineer on call, any region or time zone

4 modules

Permission, Product, Programme Management, and Hotline in one back office

Multi-country

One back office for multi-brand, multi-currency, multi-market programs

Full audit logs

Every balance- or settlement-touching action is recorded for review

What's included

Permission Module

Assign different user roles to each individual in your organization, down to specific tasks.

Product Module

Design cards — assign values, expiration dates and manufactured quantities.

Programme Management

Order and manufacture cards, manage customer accounts and sales orders, and produce reports.

Hotline Module (24/7/365)

Out-sourced CSRs query card status and transactions and replace, refund or reload cards 24 hours a day, 365 days a year; card-holders get an online portal for balances and history.

Key features

The everyday tools program managers, operations, and support teams rely on — grouped by how they work.

Core program operations

  • Design cards in the Product Module — assign values, expiration dates, and manufactured quantities
  • Order and manufacture cards from a single Programme Management view
  • Manage customer accounts and sales orders end to end
  • Produce program reports for finance, operations, and partners
  • Run gift card, prepaid, and loyalty schemes from one back office

Control and compliance

  • Assign user roles down to specific tasks with the Permission Module
  • Enforce separation of duties on sensitive balance and settlement operations
  • Route high-risk actions through mandatory approval flows
  • Trace every change with full audit logs
  • Turn on a fraud module as program risk grows

Support & integration

  • Let out-sourced CSRs query card status and transactions via the Hotline Module
  • Replace, refund, or reload cards 24/7/365
  • Give card-holders an online portal for balances and history
  • Connect to POS and the wider Ogloba platform through one API
  • Consolidate multi-brand, multi-currency programs in a single interface

Case studies

Anonymized examples of how operations teams run their card programs on the Ogloba back office.

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DIY & home improvement
Europe

One back office for a multi-brand, multi-country gift card program

A home-improvement group ran separate gift card systems across several country banners with no consolidated view. Migrating to the Ogloba back office gave them per-brand drill-downs and a group-wide rollup in one interface, with new banners onboarded as modules rather than new platforms.

Multi-country Brands and markets managed from a single back office
Telecom operator
Middle East

Around-the-clock card support without a 24/7 in-house desk

A prepaid telecom operator needed support for card status, replacements, refunds, and reloads outside business hours. The Hotline Module let out-sourced CSRs handle those operations directly in the back office, while subscribers self-served balances and history through the online portal.

24/7/365 Card support coverage across all time zones
Grocery retail
LATAM

Separation of duties that passed internal audit

A grocery retailer expanding its prepaid program had to prove that no single user could both issue and settle card value. Granular permissions, mandatory approval flows, and full audit logs gave finance and compliance the controls and the evidence trail they needed without slowing daily issuance.

Full audit trail Logged approvals on every balance-touching action
Fashion & apparel retail
South-East Asia

Modular rollout from launch program to full operations

A fashion retailer launched with only the modules its program needed on day one, then activated issuance, partner reconciliation, and support modules as volume grew. Because configuration replaced custom rebuilds, each expansion shipped in weeks rather than as a new project.

Weeks to go-live From new module activation to live operation

FAQ

The administration platform behind every Ogloba program.

Person reviewing FAQ on phone

Yes — layouts, menus, role permissions, and workflows are all configurable to match how your team actually operates.

No. Start with the modules your program needs today and turn on issuance, fraud, partner reconciliation, or support modules as you grow.

24/7/365 hotline support is included — a real engineer on call regardless of region or time zone.

Granular permissions, mandatory approval flows, and full audit logs protect any operation that touches balances or settlements.

One back office handles multi-brand, multi-currency, multi-market programs — your team sees the consolidated view and the per-brand drill-downs side by side.

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Adapt the back office to your operating model

Tell us how your team is structured and we'll map the right module mix.

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